Contacting sony music center for help professional#
Minimum of (2) years of professional business experience or customer relations experience preferred.Provide status updates and escalate issues as necessitated by business demands.Ensure that the proper documentation (SME Vendor Change Forms & Tax Documentation) and identification are submitted for all royalty participant change requests.Ensure all change requests/inquiries are submitted by individuals that are a signatory to a contract with Sony or who have been authorized by the signatory.
Utilize the JIRA issue tracking system to log, communicate, manage, and route client inquiries & vendor change requests to closure.Serve as the first point of contact for client inquiries and vendor change requests received via telephone, email, & fax.The objective of this position is to help support our current operating landscape while fulfilling Sony Music's commitment to maintaining positive artist relations. The Call Center Administrator's primary role is facilitating the timely logging and procurement of information required to resolve inquirers' questions, concerns, and/or change requests. As the first point of contact for our clients, the Call Center Administrator plays a pivotal role in establishing a best in class customer service experience for our many artists, producers, business managers, and accountants.
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